Required Subscription: Mitel MVCCC, (ShoreTel ECC)
Required Permission Level: Reports and Dashboard Creator
- To Use a Real Time Dashboard Enabled with CCGS - Reports and Dashboard Creator
Now your single pane of glass for insights into your call center operations can also afford you the opportunity to quickly manage resource distribution to immediately impact your customer experience. Real Time Mitel MVCCC (ShoreTel ECC) Call Center Group Supervisor (CCGS) provides the ability to take action on the insights into your Group and Agent workload/performance provided by your Brightmetrics Real Time Dashboards for Mitel MVCCC (ShoreTel ECC). With this feature, you can manage agents and groups to log your employees in and out, and put into or remove them from release. This can all be done on the fly in Brightmetrics and even on the move by pushing Contact Center Group supervisor to your mobile device.
**Note: Agents can be logged in to any group, whether they are a member of the group or not.**