FAQs
- Industry Standards and Best Practices
- What Does Locking a Filter Do?
- Understanding Realtime Agent Status - Agent Group Membership Vs Present in Agent Group Vs Queue Membership
- Presented Vs Answered Conversations
- Get All Agent Activity, filtered down by Skills or Membership in Queues and Groups
- How is the call abandoned if it rang to an agent?
- What's the difference between summary and detail data?
- Understanding TASA, STI's and TSF
- Real Time Dashboard Charts Vs Reports
- How To Access the Cradle to Grave from Reports and Dashboards
- Reports and Dashboard Charts Displaying N/A
- How can I create a specific Call Date/Time range?
- Can I customize my dashboard tabs?
- Unable to add User(s) to Report or Dashboard