RingCentral provides a variety of real-time agent status options to help manage call flow and ensure efficient communication within your team. Understanding these statuses is crucial for optimizing your team's availability and responsiveness.
| Status | Definition |
|---|---|
| In Meeting | Marked as "In a Meeting" in RingCentral. Indicates the user is currently engaged in a scheduled meeting. |
| Busy | Shown when the user's status is set to Busy but they are not in a meeting. Used when the user is occupied with tasks that require full attention. |
| Available - OnQueue | The agent is not on a call but is available and waiting for calls in the queue. |
| Available - OffQueue | The agent is not on a call and is not waiting for calls in the queue. They are available but not actively seeking incoming calls. |
| Do Not Disturb | The user is off the queue and does not wish to be disturbed by incoming calls. |
| Do Not Disturb - On Queue | The user has set their profile to Do Not Disturb but remains on the queue. They do not accept departmental calls but are still logged into the queue. |
| Ringing | A call is currently ringing to the user, indicating an incoming call. |
| Offline | The user is not logged into the RingCentral system. |
| On Call | The user is actively engaged in a call. |
| On Hold | The user has put a call on hold. Useful for monitoring calls that require follow-up or further action. |
| Parked Call | The user has a call parked. Typically used in environments where calls can be picked up by another user. |
Understanding these status definitions can greatly enhance your team's communication efficiency and responsiveness. Be sure to familiarize your team with these statuses to make the most of your RingCentral system.
Questions or feedback? Please email us at support@brightmetrics.com.