Moving to a new reporting platform and wondering what will be different in Brightmetrics? This article details some of the differences you may notice on your move from MiVC to RingCentral to help with that transition.
Brightmetrics will always provide as much reporting as possible for any platform we support, but what data is available will depend on the platform and the method used to retrieve the data.
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The setup for Brightmetrics for RingCentral reporting is a simple process. Follow the steps in our Brightmetrics Install Guide for RingCentral to get started. -
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Once set up, you'll notice some differences in the available report and dashboard templates. RingCentral templates are built around Users, Calls, Call Queues, and a few configuration reports.
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Some field names may differ between platforms. Use our Data Source Definitions page with a keyword search to find values you're used to seeing in MiVC and how they may appear in RingCentral reporting.
Outside of those general differences, if you see anything unexpected you can always reach out to support@brightmetrics.com and we'll take a look.