Reference Guides
Platform-specific guides
Guides and Tips for RingCentral users
- Understanding the “Count - Not Answered (RC Abandoned)” Field in RingCentral Call Queue Reports
- Understanding RingCentral Real Time Agent Status Definitions
- Moving from Brightmetrics MiVC to RingCentral Reporting and What to Expect
- Understanding the RingCentral Data Instances
- RingCentral: Reporting on Call Queues (Call Legs)
Guides and Tips for Genesys Cloud users
- Viewing Comments on Evaluations
- Reporting on IVR Activity in Genesys
- Reporting on Callbacks in Genesys
- Updating your Real Time Dashboard Subscription Tier (Genesys Premium)
- Using Sessions Data in Reporting
- Reporting Using the Sessions Data Set
Guides and Tips for Mitel users
- Moving from Brightmetrics ECC to MiCC Reporting - What to Expect
- MiVB: SMDR Stopped/Not Running
- Moving from Brightmetrics MiVC to MiVB Reporting and What to Expect
- Updating Your .Net Framework or TLS Settings
- Consolidated MiCC Reporting versus Trace MiCC Reporting
- Updating the Brightmetrics Agent