How Can We Help?
-
Installation and Troubleshooting
-
Getting Started
Training and User Management
-
Configure Brightmetrics
Creating and editing dashboards and reports
-
How Do I... ?
Take your Brightmetrics setup to the next level with advanced settings
-
Reference Guides
Platform-specific guides
-
Common Questions and Requests
Installation and Troubleshooting
Partner/Reseller Install Guides
Customer Install Guides
- Adding Call Recorder Integration using Mitel Interaction Recording (powered by ASC)
- Mitel MiVoice Business: Migrating to Brightmetrics with MiTAI
- Activating your Genesys Cloud AppFoundry subscription
- Brightmetrics Install Guide for RingCentral
- Adding Call Recorder Integration for Mitel (ShoreTel) Call Recorder
- Brightmetrics Install Guide for Genesys Cloud
Troubleshooting Guides
Getting Started
Training and User Guides
- Locating the Data Source Definitions Page
- Read-Only User - Report Guide
- Read-Only User - Dashboard Guide
- Administrator Training
- Reports Training
- Dashboard Training
User Management
- Password Security Requirements, Lockout and Inactivity
- Updating your Email Address and Login for Brightmetrics
- Roles Based Permissions/Data Views
- Single Sign On (SSO) for Brightmetrics
- Adding a User or Providing Access to Brightmetrics
- Account Locked Out Error Message
Configure Brightmetrics
Dashboard and Charts - Creating and Editing
- How to Group Metrics on Real Time Dashboards
- Advanced Chart Options - Bar Chart
- Advanced Options for Text Table/Board-Type Charts
- Advanced Chart Options - Time Series Chart
- Advanced Chart Options - Pie Chart
- Changing the Colors on your Bar Chart
Reports - Creating, Editing, and Scheduling
How Do I... ?
Administrator Functions
- Re-Enabling a Disabled User
- Bulk User Importing
- Reporting on Advanced Audit Logs
- Optimizing your View of a Published Link/Wallboard
- Custom Calculated Fields
- Creation and Access Management of Published Links
Dashboards
- Copying or Cloning a Dashboard
- Configure Visual Thresholds for Detail Reports
- Excluding Agents From Real Time Charts
- Real Time: See Cradle to Grave Directly from Agent Timeline Chart
- Temporarily Reduce Information Displayed on a Busy Chart
- Making Visual Comparisons by Offsetting Time
Insights - Scorecards and Staff Forecasting
Reports
- Search by Caller ID
- Exporting Using Brightmetrics API
- Finding Inactive Users in Reports
- Cradle to Grave: Team Activity Feature
- Identifying Call Trends: Repeat Callers
- Get Precise in your Perspectives using Filters
Reference Guides
Guides and Tips for RingCentral users
- Understanding the “Count - Not Answered (RC Abandoned)” Field in RingCentral Call Queue Reports
- Understanding RingCentral Real Time Agent Status Definitions
- Moving from Brightmetrics MiVC to RingCentral Reporting and What to Expect
- Understanding the RingCentral Data Instances
- RingCentral: Reporting on Call Queues (Call Legs)
Guides and Tips for Genesys Cloud users
- Viewing Comments on Evaluations
- Reporting on IVR Activity in Genesys
- Reporting on Callbacks in Genesys
- Updating your Real Time Dashboard Subscription Tier (Genesys Premium)
- Using Sessions Data in Reporting
- Reporting Using the Sessions Data Set
Guides and Tips for Mitel users
- Moving from Brightmetrics ECC to MiCC Reporting - What to Expect
- MiVB: SMDR Stopped/Not Running
- Moving from Brightmetrics MiVC to MiVB Reporting and What to Expect
- Updating Your .Net Framework or TLS Settings
- Consolidated MiCC Reporting versus Trace MiCC Reporting
- Updating the Brightmetrics Agent
Common Questions and Requests
FAQs
- Copying a Chart on your Dashboard
- Exporting Large Reports: A Workaround for Bypassing the 5000 Line Limit in Excel or CSV Files
- Industry Standards and Best Practices
- What Does Locking a Filter Do?
- Understanding Realtime Agent Status - Agent Group Membership Vs Present in Agent Group Vs Queue Membership
- Presented Vs Answered Conversations