How Can We Help?
-
Installation and Troubleshooting
-
Getting Started
Training and User Management
-
Configure Brightmetrics
Creating and editing dashboards and reports
-
How Do I... ?
Take your Brightmetrics setup to the next level with advanced settings
-
Reference Guides
Platform-specific guides
-
Common Questions and Requests
Installation and Troubleshooting
Partner/Reseller Install Guides
Customer Install Guides
- Brightmetrics Install Guide for RingCentral
- Adding Call Recorder Integration for Mitel (ShoreTel) Call Recorder
- Brightmetrics Install Guide for Genesys Cloud
- Brightmetrics Install Guide for MiCC
- Brightmetrics Install Guide for Mitel MiVC, Contact Center Analytics and Real Time
- Brightmetrics Install Guide for MiVB
Troubleshooting Guides
Getting Started
Training and User Guides
- Locating the Data Source Definitions Page
- Read-Only User - Report Guide
- Read-Only User - Dashboard Guide
- Administrator Training
- Reports Training
- Dashboard Training
User Management
- Updating your Email Address and Login for Brightmetrics
- Roles Based Permissions/Data Views
- Single Sign On (SSO) for Brightmetrics
- Adding a User or Providing Access to Brightmetrics
- Account Locked Out Error Message
- Creating a Restricted User and Assigning Dashboards or Reports
Configure Brightmetrics
Dashboard and Charts - Creating and Editing
- Adding an iFrame Chart to Your Dashboard
- Renaming Chart Values
- Adding a Clock Chart to your Dashboard
- Enabling Browser Audio on Real Time Dashboards and Wallboards
- Adding an Image Chart to your Dashboard
- Creating Real Time Charts
Reports - Creating, Editing, and Scheduling
How Do I... ?
Administrator Functions
- Bulk User Importing
- Reporting on Advanced Audit Logs
- Optimizing your View of a Published Link/Wallboard
- Custom Calculated Fields
- Creation and Access Management of Published Links
- Updating Your Billing Information
Dashboards
- Configure Visual Thresholds for Detail Reports
- Excluding Agents From Real Time Charts
- Real Time: See Cradle to Grave Directly from Agent Timeline Chart
- Temporarily Reduce Information Displayed on a Busy Chart
- Making Visual Comparisons by Offsetting Time
- Zooming In to Get More Detail from a Chart
Insights - Scorecards and Staff Forecasting
Reports
- Search by Caller ID
- Exporting Using Brightmetrics API
- Finding Inactive Users in Reports
- Cradle to Grave: Team Activity Feature
- Identifying Call Trends: Repeat Callers
- Get Precise in your Perspectives using Filters
Reference Guides
Guides and Tips for Genesys Cloud users
- Reporting Using the Sessions Data Set
- Custom Detail Dimensions: Participant Data
- Which Brightmetrics Report Template Should I Use?
- What do the Genesys Cloud Disconnect Reasons and Outcomes mean?
- Understanding Voicemail Reporting for Genesys
- How to Search By Conversation ID
Guides and Tips for Mitel users
- Moving from Brightmetrics MiVC to MiVB Reporting and What to Expect
- Updating Your .Net Framework or TLS Settings
- Updating the Brightmetrics Agent
- Brightmetrics Enterprise Module for MiVC
- Understanding MiCC Spectrums
- MiCC: Understanding Status and Sub Status
Common Questions and Requests
FAQs
- Industry Standards and Best Practices
- What Does Locking a Filter Do?
- Understanding Realtime Agent Status - Agent Group Membership Vs Present in Agent Group Vs Queue Membership
- Presented Vs Answered Conversations
- Get All Agent Activity, filtered down by Skills or Membership in Queues and Groups
- How is the call abandoned if it rang to an agent?