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How to Use This Page
- Check back often: We update this article with each new release.
- See what’s new: Scan the collapsible sections to view details by release date.
- Need help? Email us at support@brightmetrics.com.
Latest Updates
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Release Notes button added to Help Center
- Easily access the latest release notes directly from the help dropdown, keeping you informed of all platform updates in one click.
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MiVB Migration Assistant is now in Beta
- Automates migration from LocalDB to full SQL Server for MiVB customers hitting storage limits—reducing setup time and potential errors.
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Enhanced MiVB data migration capabilities
- Improved processors can now handle migrating historical data to new SQL servers while maintaining continuous data collection.
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RingCentral Transfer Destination tracking expanded
- Transfer destination information is now available in Call Legs, Queue, and User datasets, giving you better visibility into call routing patterns.
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Genesys Transfer Destination logic improved
- Repaired a temporary bug preventing Queues from being identified as valid transfer destinations. Improved logic identifying the transfer destination in complex transfer scenarios.
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Cross-platform UI improvements
- Filter pills with long text now display properly with ellipsis and tooltips when content overflows.
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Genesys queued job handling improved (Beta)
- Enhanced reliability for customers running multiple detail reports simultaneously—reports now wait for queued jobs instead of failing.
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MiCC data processing fixes (Beta)
- Resolved an exception that was preventing dataset updates for some customers.
- Fixed abandoned call classification—calls abandoned before agent answer are no longer occasionally counted as agent-declined.
- Corrected transfer data inconsistencies and improved destination tracking accuracy.
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Genesys Sessions dataset improvements (Beta)
- Fixed some instances of missing Next Party Name in Sessions data.
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Call Flow processing enhancements (Beta)
- Fixed timeout issues, improved blob cleanup, enabled report cancellation, and restored missing logos in exports.
- Resolved failures when the queue depth exceeded limits imposed by the Genesys API.
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Improved Realtime stability
- Fixed an encoding issue that prevented real-time dashboard startup messages from processing correctly.
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Genesys Event Bridge evaluation completion and dispute dates are now in Beta
- Now tracking evaluation completion timing and dispute dates for better evaluator productivity reporting and quality assurance workflows.
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Genesys evaluation processing improvements (Beta)
- Fixed evaluation activity finder exceptions that could cause summary task failures and enhanced handling of deleted users in evaluation queries.
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Genesys detail evaluations data fixes
- Resolved filtering issues on evaluation questions and corrected date group processing for "Overall Evaluation Score" questions.
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RingCentral call counting accuracy improvements
- Enhanced call leg processing to include transfer targets and transferees, improving alignment with RingCentral's native reporting.
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RingCentral transfer tracking enhancements
- Added transferee telephony session tracking to better link transferred calls in C2G visualizations.
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Group Support for MiVB Real-Time is now in internal QA and Alpha testing
- We’re actively testing support for Ring and Hunt Group users in real-time dashboards. Stay tuned if you’re using Mitel MiVoice Business and want to track group activity in Realtime.
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Support for Genesys Surveys data released to Beta
- If you’re participating in the Beta, you can now access post-interaction survey insights for both web and voice surveys.
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New “Count - ACD Answered” field in Genesys Agent Activity data
- This new field allows you to count ACD-answered calls per agent, helping you better understand workloads and responsiveness.
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Performance improvements to our MiTAI processing on MiVB
- Enhancements for legacy hardware and resource-constrained environments to reduce slowdowns.
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Improved RC Realtime handling for large customers
- More stable dashboards for customers impacted by RingCentral rate limits.
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Improvements to MiVB and MiCC processing logic
- Additional support for more call patterns, configuration types, and edge cases.
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Bug fix: Callbacks install issue on MiCC
- Resolved issue preventing the successful installation of enhanced Callbacks support on new setups.
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Survey fields are now available in Genesys Agent and Queue data
- Easily align survey feedback with agent and queue performance.
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On-Demand Summarization expanded
- Now available to more customers, this feature brings detailed data into summary reports.
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“Current State” added to Genesys Evaluations data
- Track evaluation status (e.g., disputed, retracted) for more complete insight.
- Improved evaluation detection for older conversations
- Better performance on Genesys detail reports
- Improved tooltips for Agent Timeline Charts across platforms
- Better handling of RingCentral rate limits in real-time dashboards
- Various minor bug fixes and performance improvements
- Fixed bug preventing dashboard deletion in some cases
- Improved logic for On-Premise warning messages
- “Media Type” filter added to Genesys Realtime Queue Calls
- Processing logic improvements for MiVB, MiCC, RingCentral
- Setup Assistant improvements for faster Mitel installs
- Fixed chart formatting bug with ‘Other’ group in advanced options
- “Service Level %” added to RingCentral Real Time Queue Status
- Improved handling of MIR/ASC call recording auth failures
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