Brightmetrics offers several ways to get answers, resolve issues,
and get more value from your data.
The best option depends on what you need right now. Use the options
below to choose the fastest path forward.
If you need an answer right away
These resources are best when you want immediate clarity or guidance.
Help Videos
Short, focused walkthroughs that show you how to use Brightmetrics
features and reports step by step.
Where to find these
In Brightmetrics, go to Help >
Help Videos.
Help Articles
Written guides, best practices, and how-to articles covering reporting,
dashboards, configuration, and common workflows.
Data Definitions
Metric and calculation definitions so you understand exactly what
you are seeing in your reports.
View Data Definitions
If something doesn’t look right
If your data looks off, a report is not behaving as expected, you
suspect an issue, or just need help and have a question, our Support team can help.
Contact Support
Email our Support team and we’ll investigate with you. To help us
resolve things faster, include:
- The report or dashboard name
- The timeframe affected
-
A brief description of what looks incorrect (and a screenshot
if possible)
Support hours
Monday through Friday, 8:00 AM to 5:00 PM Pacific
We aim to respond to all tickets within
2 business hours.
If you want to get more value from Brightmetrics
These options are best when you want to go deeper, optimize usage, or
learn new workflows.
Live Group Training: Admin Session (Every Other Tuesday)
Best for admins managing setup, configuration, and user management.
Register for Admin Training
Weekly AMA and Q&A (Thursday)
Join our Thursday session to ask questions, explore use cases, and
learn how other teams use Brightmetrics.
Register for Thursday AMA
Personal Training (Paid)
One-on-one training tailored to your goals, workflows, and reporting
needs.
Request Personal Training
If you are ever unsure which option is best, starting with Support
or a live session is a safe choice.
Your feedback helps us improve both the product and the support experience.
