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Brightmetrics Support
Common Questions and Requests
Common Questions and Requests
Quick answers to frequently asked questions about reports, dashboards, real-time data, and core Brightmetrics concepts
Understanding Your Data
Industry Standards and Best Practices
What Does Locking a Filter Do?
Understanding Realtime Agent Status - Agent Group Membership Vs Present in Agent Group Vs Queue Membership
Presented Vs Answered Conversations
Get All Agent Activity, filtered down by Skills or Membership in Queues and Groups
How is the call abandoned if it rang to an agent?
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Working with Reports and Dashboards
How to Access a Call Timeline (Cradle to Grave) from a Dashboard Chart
Copying a Chart on your Dashboard
Exporting Large Reports: A Workaround for Bypassing the 5000 Line Limit in Excel or CSV Files
Real Time Dashboard Charts Vs Reports
How To Access the Cradle to Grave from a Report
Reports and Dashboard Charts Displaying N/A
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Brightmetrics Basics
Getting Help With Brightmetrics
What's the difference between summary and detail data?
Brightmetrics Release Notes
Accessing Zendesk to View Your Support Requests and Updates
Understanding Differences Between Brightmetrics Reports and Real Time Dashboards
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create fields, live dashboards, exporting