Reporting on Different Media Types

Brightmetrics includes the ability to run summary and detailed reporting, as well as dashboards, across your different media types! Your team leaders can get a comprehensive view of multi-channel engagements from their agents on a single pane of glass. These are listed as various "Media Types" and can be filtered, grouped, and visualized by the desired Media Type.

1. 1

   Select the 3 dots menu next to Media Type and choose Add Filter.

   

2. 2

   Within the filter at the top of your report, select the media types you wish to include.

   

3. 3

   Run your reports or charts and you'll see those media types shown.

   

4. 4

   You may also choose to see the Media Types broken out on your report by dragging Media Type to the Rows or Columns.

You'll see this carry down into your Cradle to Grave perspectives when you drill into the record as well!

Questions or feedback? Please email us at support@brightmetrics.com.