Required Subscription: Mitel MiCC
When building a Real Time Agent Status chart in Brightmetrics, you have four ways to filter to the agents you want displayed. This article breaks down each option to help you choose the right one for your chart.
| Filter Option | What it shows |
|---|---|
| Queue Membership | Shows all agents who have membership in the selected queue(s). When you choose this option, a popup lets you select from the queues on your account. |
| Agent Name | Shows the specific agents you select. When you choose this option, a popup lets you select from the agent names on your account. |
| Agent Group Membership | Shows all agents who have membership in the selected agent group(s). Similar to Queue Membership but scoped to agent groups, which tend to function as sub-groupings of agents. |
| Present in Agent Group | Shows agents who currently have presence in the selected agent group(s) — meaning they are actively present in the group at the time the chart is viewed, rather than just being a member. |
For more information on data definitions, see our Data Definitions page.
Questions or concerns? Please reach out to support@brightmetrics.com.