Installation and Troubleshooting

Partner/Reseller Install Guides

• Brightmetrics VAR Install Guide for RingCentral
• Brightmetrics VAR Install Guide for Genesys Cloud
• Brightmetrics VAR Install Guide for MiVC and ECC
• Brightmetrics VAR Install Guide for MiVB and MiCC

Customer Install Guides

• Adding Call Recorder Integration using Mitel Interaction Recording (powered by ASC)
• Mitel MiVoice Business: Migrating to Brightmetrics with MiTAI
• Activating your Genesys Cloud AppFoundry subscription
• Brightmetrics Install Guide for RingCentral
• Adding Call Recorder Integration for Mitel (ShoreTel) Call Recorder
• Brightmetrics Install Guide for Genesys Cloud

See all 13 articles

Troubleshooting Guides

• Brightmetrics Webpage Timeout(s)
• Enabling Browser Audio on Real Time Dashboards and Wallboards
• Running Brightmetrics Agent Diagnostics
• Troubleshooting Brightmetrics Agent SSL connectivity errors
• What internet access does the Brightmetrics agent need?