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  1. Brightmetrics Support
  2. How Do I... ?

How Do I... ?

Take your Brightmetrics skills to the next level with advanced settings, power-user features, and guides on exporting, publishing, and real-time charts

Administrator Functions

  • Creating Custom Fields
  • Re-Enabling a Disabled User
  • Bulk User Importing
  • Reporting on Advanced Audit Logs
  • Optimizing your View of a Published Link/Wallboard
  • Creation and Access Management of Published Links
  • See all 8 articles

Dashboards

  • Copying or Cloning a Dashboard
  • Configure Visual Thresholds for Detail Reports
  • Excluding Agents From Real Time Charts
  • Real Time: See Cradle to Grave Directly from Agent Timeline Chart
  • Temporarily Reduce Information Displayed on a Busy Chart
  • Making Visual Comparisons by Offsetting Time
  • See all 8 articles

Reports

  • Search by Caller ID
  • Exporting Using Brightmetrics API
  • Agent Balanced Scorecard
  • Finding Inactive Users in Reports
  • Cradle to Grave: Team Activity Feature
  • Identifying Call Trends: Repeat Callers
  • See all 11 articles

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create fields, live dashboards, exporting