Required subscription add-on
Real Time Dashboard Services
When setting up your dashboard to monitor your queues and agents live in Real Time, you may have opted to add an audible alert. To ensure browser audio has been enabled, follow the steps below for your specific browser.
Chrome
-
1
Choose the 3 dots menu. -
2
Choose Settings. -
3
Scroll all the way to the bottom and choose Advanced. -
4
Under the Privacy and Security section, locate and click Site Settings. -
5
Select Sound.
-
6
Turn on Allow sites to play sound if it is not already on. -
7
Add Brightmetrics to the allowed sites.
When completed, close the Settings tab and you should be able to hear the audio without issue.
Firefox
-
1
Choose the menu button. -
2
Choose the Options button. -
3
Choose Privacy & Security. -
4
Choose the Settings button next to Autoplay. -
5
The default setting will block all audio for all websites. Enter the websites that should be allowed to play audio in the list, then click Save Changes.
Edge
-
1
Choose the menu button. -
2
Choose Advanced. -
3
Locate Media AutoPlay. -
4
Ensure it is set to Allow.
If after checking these steps you are still experiencing difficulty with audio alerts playing in your browser, please let us know by emailing support@brightmetrics.com.