Required Subscription: Mitel MiVC
Required Permission Level: Reports and Dashboard Creator
In addition to filtering by Group Membership, you can filter your Real Time dashboard charts to show only agents who are currently logged into a configured group. This is especially useful in two scenarios:
- An agent is a member of both Group A and Group B but is only logged into Group A. You want that agent to appear only on Group A charts — and if they log out of Group A and into Group B, they should appear on Group B charts instead.
- An agent is a member of Group A but not Group B. Group B experiences a spike in call volume and the agent logs into Group B to help. Filtering by Group Membership would exclude them from Group B charts, but filtering by Agents Logged Into Group B would include them.
To add this filter to a Real Time chart, follow the same standard steps covered in our Create Chart tutorial video. Then:
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1
In Chart Options, select Filters and click the pencil icon next to Group Logged Into.
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2
In the Group Logged Into filter popup, select the group or groups you want and click Apply.
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3
Click Apply in the Chart Options box and save your dashboard. Your chart will now show only agents currently logged into the selected group(s).
Questions or feedback? Please email us at support@brightmetrics.com.