Moving to a new Mitel platform and wondering what will be different in Brightmetrics reporting? This article details some of the differences you may notice on your move from ECC to MiCC reporting to help with that transition.
Brightmetrics will always provide as much reporting as possible for any platform we support, but what data is available will depend on the platform and the method used to retrieve the data.
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The setup for Brightmetrics for MiCC reporting is quite similar to ECC — a few key setup pieces, and once configured it should run without issue. See our MiCC Install Guide for detailed steps. -
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Once set up, you'll notice some differences in the available report and dashboard templates. MiCC templates are built around Queues, Agents, and Callbacks, along with a few additional configuration reports.
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Some field names may differ between platforms. Use our Data Source Definitions page with a keyword search to find values you're used to seeing in ECC and how they may appear in MiCC reporting — for example, STI in ECC shows as Spectrum in MiCC, and Group in ECC is Queue in MiCC.
Outside of those general differences, if you see anything unexpected you can always reach out to support@brightmetrics.com and we'll take a look.