If you are installing Brightmetrics for MiCC over MiVB we highly suggest using Consolidated Reporting.
MiCC over MiVB(versus MiCC with MiVC) has 4 sources of data:
- Performance stats
- RT/SDK data
- Trace data (from MiVB SMDR more or less)
- Consolidated Reporting data (from MiTAI -- kind of like TAPI)
The consolidated reporting resolves a few issues that we commonly see in MiCC's reporting and displays the reporting in a much more concise manner. Mitel is aware of the issues with trace reporting which is why they created Consolidated Reporting. That being said if you can't make your way into Consolidated Reporting the Trace Data with Brightmetrics is still better than no data.
Brightmetrics will always be able to show our work. You'll always have the ability whether you're using Consolidated Reporting or Trace Data to see what contributed to the metric and where. Trace Data does have some problems but is still a fine data set for trend analysis and reporting. Just be aware that it may not match up in a 1:1 comparison with some of your other reporting in Mitel. The benefit of reporting with Brightmetrics will always be that we can show you how we derived those numbers by letting you drill into the detail data from the summary all the way down to the cradle to grave report.
Consolidated reporting is built-in/standard for newer versions 9.3.0.0 or newer. If you are running an older version, you can speak to your Mitel reseller/resource about upgrading. If you are a partner or reseller of Brightmetrics and you need more info on enabling consolidated reporting from a technical perspective please reach out to our support team at support@brightmetrics.com.
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