Moving from Brightmetrics MiVC to MiVB Reporting and What to Expect

So you're moving to a new Mitel platform and interested in what some of the differences will be in Brightmetrics reporting?

Please note that Brightmetrics will always provide as much possible reporting on any of the platforms we report for but what data is available to us for you in the reporting will depend on the platform and the method for retrieving the data. 

We'll detail some of the differences you may notice on your move from MiVC to MiVB and we hope this will help with that transition.

1.) The setup for Brightmetrics for MiVB reporting is a bit more of an in-depth process but with the steps lined out in the link here we make that just as easy as possible.

2.) Once you are set up and ready to run you'll start looking at the reports and dashboards and see a few differences.  Report and dashboard templates that are available will be based on the data from MiVB.

MiVB templates look at ACD Paths, Users, and Groups with a few additional configuration reports.

3.) Some of the fields may be different but you can use the data definitions link here with a keyword search and see which values you are used to seeing in MiVC and how they may show in MiVB reporting:

Outside of those general differences if you see anything that doesn't make sense or is unexpected you can always reach out to support@brightmetrics.com for us to take a look.