Required Subscription: Mitel MiVB
Required Permission Level: Administrator
Occasionally the SMDR service will stop logging detailed call events. This could be for a variety of reasons, but you will want to resolve it and restart the service as soon as possible — when SMDR is not running, new events are not being logged and that data is lost.
Since Brightmetrics relies on SMDR data but does not manage the SMDR database or your network, resolution will typically need to be handled by a system admin, IT resource, or your reseller, depending on who manages your network.
For more information on SMDR and how it plays a role in MiVB reporting, see the Brightmetrics Install Guide for MiVB.
If you have any questions regarding Brightmetrics' Mitel (previously ShoreTel) Reporting and Data Analytics Services, please email us at support@brightmetrics.com.