MiVB: SMDR Stopped/Not Running

Required Subscription: Mitel MiVB

Required Permission Level: Administrator

Occasionally the SMDR service will stop logging detailed call events.    This could be for a variety of reasons but you will want to resolve and start it as soon as possible.

When SMDR is not running, new events are not being logged and the data that is occurring is lost.

Since Brightmetrics does not manage the SMDR database or your network but does rely on the data being logged this will typically need to be completed by a system admin, IT resource, or your reseller, depending on who manages your network.

For more info on SMDR and how it plays a role in the MiVB reporting please see the installation link here below:

MiVB Install Info

If you have any questions regarding Brightmetrics' Mitel (previously ShoreTel) Reporting and Data Analytics Services, please email us at support@brightmetrics.com

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