Brightmetrics is committed to hearing your thoughts on how we can continue to add more value through our services, and our new Call Handling Modes Report in our Reports, Config section is a result of direct feedback from you! In this report you'll be able to see User configuration for all call handling modes at the assigned extensions... leverage our powerful filtering features on this report to drill into what exactly is happening in those modes. One really useful example of this is to filter this report by "No Answer Ring" Value to see what the caller's experience is if their call is not answered within your defined amount of rings.
To check this report out follow these steps:
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