Audible and Visual Thresholds on Real Time Dashboards


Required Subscription Add-On: Real Time Dashboard Services

Required Permissions Level: Dashboard and Reports Creator

We know most of the time when your team is busy approaching your configured thresholds, the chances are likely you might miss the visual changes to your dashboards that indicate your first warnings and alert. That is why we've enhanced our Threshold Alerts to now include available audio alerts that trigger based on your configuration. This will allow you and the team to more proactively manage and deploy resources and distribute workload ahead of exceeding your service levels. Check out the steps below to see how you configure these within your dashboards!

Step 1: In your Dashboard Menu, navigate to the pencil below the Dashboard tab you want to set the threshold on.
Step 2: Click the 3 dots on the Real Time Chart and select Chart Options
Step 3: In Chart Options, click on the Alerts (thresholds) button
Step 4: Click Add Alert and adjust the alert as desired(colors, location, etc).  Then check the button for enabling Audio Notification and choose the specific tone you would like to play. You can hear the tones by clicking the play button next to the drop-down
Note: Setting an Audio Notification will also trigger a visual indicator for which chart and value the audible threshold alert is emanating from:
We hope you'll enjoy these Real Time audio alerts for your groups/queues and agents.

Questions or feedback? Please email us at

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