The Offset Time feature lets you compare a metric across two different time ranges on the same chart, so you can spot trends, improvements, and opportunities at a glance. Common use cases include year-over-year and month-over-month comparisons.
In the example below, we're comparing an agent's call count this year versus the same period last year using a Time Series chart.
The same approach works for month-over-month comparisons:
Follow the steps below to build this chart in your own dashboard.
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1
Navigate to the Dashboards page from the left sidebar, then click the eye/pencil icon to enter Edit mode.
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2
Click the Add Chart button. -
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Choose your Data Source Instance. -
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Click Okay. -
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In the Chart Options pop-up, set your Time Range (for this example, select This Year to Date) and set the chart type to Time Series. -
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Click Filters and select Party Name.
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Click the + button next to Party/Agent Name. A new pop-up will appear. -
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Select the agent or party name you want to track.
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Click Apply, then click the down arrow to return to the Chart Options page. -
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Click Chart Values, choose Call Count (or whichever metric you want to measure), then click the + button to add the same value a second time.
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On the second instance of the value, click Advanced, set the Offset to the time period you want to compare against, then click Apply.
Questions or feedback? Email us at support@brightmetrics.com.