Required Subscription: Real Time Dashboards
Did you know that when you hover over the sections within our standard template Agent Status Timeline Chart, you can see great details around that interaction — when it began, talk time, hold time, when it ended, and more? With our latest release, you can now drill straight to the "Cradle to Grave" report to see a full visualization of all the details surrounding your interactions.
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1
When viewing an Agent Status Timeline Chart, identify an interaction that has already ended within an agent's timeline bar based on your color key. -
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Hover over the segment of the timeline that represents the interaction to observe the quick details. -
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Click on the segment to launch the Cradle to Grave report popup.
For MVCCC (ShoreTel ECC) Cradle to Grave, these interactions will typically take up to an hour to be available. If the interaction record is not yet available, you'll see a message like one of those below indicating when the C2G perspective should be ready for review.
Questions or feedback? Please email us at support@brightmetrics.com.