Excluding Agents From Real Time Charts

Step 1: Navigate to the Dashboard Page and choose the pencil to Edit

***(If you are editing an existing chart: skip step 2-4 and Click Chart Options - click the enclosure tab on the bottom right of the agent status chart you wish to filter and proceed to step 5)***

Step 2: Click Create Chart

Step 3: Select Realtime as the data source type

Step 4: Select one of the Real Time Agent chart options you see in your data (depending on your module this could be Agent Status, or just Realtime Agents, etc)

Step 5: Set one of your values to the status you want to report on (depending on your module this could be Routing Status, Agent Status, etc.) then click the Filters button at the bottom of chart options and select the plus button next to the status you want to filter on:

Excluding Agents on Status:

Step 1: Scroll to and check the box next to the field you wish to exclude; in this case, choose Logged Out and click Apply (the radio button on the bottom will be filtered here to EXCLUDE the status selections you make):

Step 2 Click Apply on your chart and Save on your Dashboard.