Required Subscription: Mitel MiVC
Required Permissions Level: Create/Modify Reports and Dashboard Creator
Brightmetrics can provide reporting and dashboard perspectives for the ShoreTel Professional Services Multi-Super-Group product for the core PBX. Because this is a route point application, we will have to manually filter out some of the extraneous data, as well as interpret the data a little differently.
Here we'll discuss:
- Two approaches for effective use of this function
- Which filters to apply
- How to correctly understand the data delivered in reports focused on Multi-Super-Groups
Hunt Group Report
Because of the similarities that you'll find with Hunt Group Reports, we can start there.
The calls with a connect reason of "Originate" are the calls the application makes to members of the group to deliver calls, the same way that workgroups and hunt groups do. For workgroups and hunt groups we filter those out automatically because we know what they are but for this particular type of route point application, you have to do that manually.
(See example and steps below)