Required Subscription: Mitel MiVC
Required Permission Level: Reports and Dashboard Creator
Brightmetrics makes searching for a specific call by Call GUID easy. Follow the steps below using the Call Detail Report.
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1
Click on the Reports icon in the Sidebar Menu. -
2
Select the ShoreTel (MiVoice Connect) tab, then choose System > Call Detail Report.
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3
Click the Fields button to show all available Dimensions and Values.
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4
Click the 3 dots icon next to the Call GUID dimension and choose Add Filter. -
5
Click the Call GUID filter in the report filters area. Choose Matches, enter the Call GUID into the text field, click the green checkbox, and choose Run Report.
You can also drill into any summary-level report or dashboard chart to reach the detail view, which provides the Cradle to Grave (C2G) report with the Call GUID shown at the bottom.
Example: User Activity Summary Report > Details > Cradle to Grave > Call GUID
Example: Dashboard Chart Magnifying Glass > Details > Cradle to Grave > Call GUID
Questions or feedback? Please email us at support@brightmetrics.com.