How to Search By Call GUID

Required Subscription: Mitel MiVC

Required Permission Level: Reports and Dashboard Creator

Brightmetrics makes searching for a specific call by a call GUID easy; if you ever have a need for this, here's how. (See Screenshot & Steps below)

(Reports>Call Detail Report > Call GUID)

Step 1: In the Sidebar Menu, Click on the Reports Icon

Step 2: Select ShoreTel (MIVOICE Connect) tab on top Select System > Call Detail Report

 

 

Step 3: Click on the Fields button to show all of the Dimensions and Values that we can filter on

 

Step 4: Click on the 3 dots icon located next to the Call GUID Dimension; and choose Add Filter

Step 5: Click on the Call GUID filter on your report filters area and Choose Matches Option and enter the Call GUID into the text field and click the green checkbox and choose Run Report.

 

Note: you CAN also drill into any summary level report or dashboard for the detail report which will give you the Cradle-to-Grave (C2G) complete with Call GUID on the bottom (See example screenshots below)

 

(Example: User Activity Summary Report>Details> Cradle to Grave > Call GUID)

 

 

(Example: Dashboard Chart Magnifying Glass>Details> Cradle to Grave > Call GUID)

 

 

Questions or feedback? Please email us at support@brightmetrics.com