Required Subscription: Mitel MiVC
Required Permission Level: Administrator
Setting up additional instances of an existing data source can be done by following the steps in this article. There are a few things to be aware of before doing so.
- There is a charge associated with an additional data source. As with your initial data source, the cost depends on the number of ShoreTel extensions for Core, the number of agent licenses for ECC, or the number of dashboards for Real Time.
- An additional billing record must be set up by Brightmetrics before you can add the new data source. If you have not already done so, please reach out to support@brightmetrics.com for assistance with adding the billing record and any questions on associated costs.
Direct customers
With the billing record added, you can add the additional data source.
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1
Click on Data Sources in the Sidebar Menu. -
2
Select the Data Source you'd like to add.
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3
In the popup, enter the setup information. -
4
Scroll down the setup page, click the Agent Name dropdown, and choose Install a new agent. -
5
Enter a name for the Agent. The name cannot be the same as an existing agent. -
6
Click Save. This will bring you to a page with agent installation instructions.
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7
Keep the agent credentials listed on this page — you'll need them during the installation process.
Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.
VARs
With the billing record added, you can add the additional data source.
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1
Log into your VAR account — not the customer account — and click on VAR Customers in the Sidebar Menu. -
2
To the right of the customer you'd like to add a data source for, click the 3 dots. -
3
In the popup menu, select Add Data Source.
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4
In the popup window, select the product associated with the additional data source and click Next.
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5
Enter a name for the data source, the server address, and a name for the new Agent. The agent name cannot be the same as an existing agent. -
6
Click Next. This will bring you to a page with agent installation instructions. -
7
Keep the agent credentials listed on this page — you'll need them during the installation process.
Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.
Questions or feedback? Please email us at support@brightmetrics.com.