Required Subscription: Mitel MiVC
Required Permission Level: Administrator
Setting up additional instances of an existing data source can be done by following the steps listed in this article; there are a few things to be aware of before doing so, however...
Things to know
- There is a charge associated with an additional data source; as with your initial data source, the cost is dependent on the number of ShoreTel extensions for Core, the number of agent licenses for ECC, or the number of dashboards for Real Time.
- An additional billing record must be set up by Brightmetrics before you'll be able to add the new data source. If you have not already done so, please reach out to support@brightmetrics.com for assistance with adding the additional billing record and with any questions on the costs associated with the data source.
DIRECT CUSTOMERS:
Adding the Data Source
With the billing record now added, you can add the additional data source.
(See steps listed below)
Step 1: Click on Data Sources in the Sidebar Menu
Step 2: Select the Data Source you’d like to add
Step 3: In the popup, enter setup information
Step 4: Scroll down the setup page and choose the dropdown for Agent Name and choose ‘Install a new agent.’
Step 5: Enter a name for the Agent (cannot be the same name as an existing agent)
Step 6: Click Save; this will bring you to a page containing instructions to install the agent.
Step 7: Be sure to keep the agent credentials listed on this page as you’ll need them during the installation process. (See screenshot below)
Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.
VARS:
Adding the Data Source
With the billing record now added, you can add the additional data source.
Step 1: Log into your VAR account – not the customer account – and click on VAR Customers in the Sidebar Menu
Step 2: To the right of the customer you’d like to add a data source for, click the 3 dots
Step 3: In the popup menu, select Add Data Source
Step 4: In the popup window, select the product associated with the additional data source and click Next
Step 5: Enter a name for the data source, the server address, and a name for the new Agent (cannot be the same name as an existing agent)
Step 6: Click Next; this will bring you to a page containing instructions to install the agent.
Step 7: Be sure to keep the agent credentials listed on this page as you’ll need them during the installation process.
Once the agent installation is complete, it will begin contacting the server to gather data for the new data source.
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