Required Add-On: Real Time Dashboard Services
A common question from Real Time Dashboard users is: Why does my Brightmetrics report say one thing while my Real Time Dashboard chart says something different?
It is typically not possible to get a Real Time dashboard to match a summary report throughout the day. The dashboard updates in real time, while reports update once an hour. It's also likely that filters or parameters configured on the report don't have an equivalent configuration on the dashboard (and vice versa).
By the end of the day, when the Real Time dashboard stops updating and the reports catch up, the numbers will typically align — as long as the filters and dimensions being reported on are the same.
Depending on your chart type and platform, your charts may look different from the example above.
Here is a breakdown of how each data type is refreshed:
| Data type | How it updates |
|---|---|
| Summary reports and charts |
Aggregated data is received once per hour (not always at the same time within the hour), so the information you see may be up to 1 hour old.
Summary-level dashboard charts refresh every 5 minutes, but since the underlying data is only updated hourly, new data will only appear after the hourly update. |
| Detail reports |
Data is pulled live from the agent, so it is near-live. Note: interactions currently in progress at the time you run the report will not appear.
|
| Real Time dashboards | Customer interactions are shown in progress and updating continuously, because the Real Time Data Source supplies data to the charts directly. |
Questions or feedback? Please email us at support@brightmetrics.com.