Required Integration: Mitel (ShoreTel) Call Recorder
Required Permission Level: Administrator
So you've gotten the Mitel (ShoreTel) Call Recorder Integration completed and all is running well, but then you attempt to listen to a call one day and see a message at the bottom of the Cradle to Grave Report stating "No recordings found for this call." If this happens, follow our commonly used troubleshooting steps listed below.
If you are not using Chrome or Microsoft Chromium Edge as your browser, please proceed to the section below:
*For Chrome or Chromium Edge users: Following some recent updates to the browsers, there are new restrictions on playing audio over HTTP (like call recordings) on pages accessed over HTTPS (like Brightmetrics). You now have to unblock such "insecure content" using the "site settings" options in Chrome/Chromium. "Insecure" in this context means "not loaded from a secure (HTTPS) connection". Since the call audio comes directly from your internal call recording server, not from Brightmetrics, it is not possible at this time to serve it over HTTPS. But likewise, it is never traversing the public internet.
First, verify which version of Chrome/Chromium you're using:
Step 1: Click the 3 dots in the upper right corner of the browser window
Step 2: Select Help
Step 3: Select About. If the version listed here does not start with 80 or above, please proceed to the other troubleshooting steps below. If your version does start with 80 or above, you can change the site settings (shown below).
To change the site settings in Chrome:
- Click the lock icon to the left of the address bar
- Select Site Settings
- Next to Insecure Content, change the dropdown to Allow
To change the site settings in Chromium:
Step 1: Click the lock icon to the left of the address bar
Step 2: Select Permissions for this site
Step 3: Next to Insecure Content, change the dropdown to Allow
Alternatively, though less convenient, users can download the audio file and play it via their media player instead of in the browser.