Brightmetrics Install Guide for MiVB

1. 1

   Create a MiVB User Authorization Profile for our solution. In order for us to load configuration data, we will need to have a user authorization profile created for our agent to access the MiVB server. This can be accomplished within the MiVB Portal System Administration Tool:

   1.Click System Properties

   2.Click System Administration

   3.Click User Authorization Profiles

   4.Click Add

   5.In the pop-up, enter the new Login ID

   6.Create a Password

   7.Check the System Admin box

   8.In the System Admin Policy Name, select system

   9.Click Application

   10.Click Save

   

2. 2

   Configure the MiVB SMDR consistent with one that is running a MiCC-Business server. For details, see the MiContact Center Installation and Administration Guide, especially the table of SMDR settings found on page 80. This can be updated in the MiVB Portal System Administration Tool:

   1.Click System Properties

   2.Click System Feature Settings

   3.Click SMDR Options

   4.Click Change

   5.Make sure the settings match the SMDR Options screenshot below.

   

3. 3

   Confirm that "Group Real Time Events Enabled" is set for all skill groups. The tests being performed require SMDR data and ACD Real Time Events data to be generated by the MiVB server. The system will need to be configured so this data is being generated — for example, at least one ACD Path should exist and at least one Agent should be configured for that path.

   1.Click Users and Devices

   2.Click ACD

   3.Click ACD Agent Skill Groups

   4.For each skill group listed, confirm Group Real Time Events Enabled says Yes. For any that do not say Yes, select the skill group, click Change, and update to Yes.

   

4. 4

   Confirm that "Path Real Time Events Enabled" is set for all ACD paths.

   1.Click Users and Devices

   2.Click ACD

   3.Click ACD Paths

   4.For each ACD path listed, confirm Path Real Time Events Enabled says Yes. For any that do not say Yes, select the ACD path, click Change, and update to Yes.

   

5. 5

   If you have MiCollab, log into MiCollab and create a NuPoint Administrator User.

   1.In MiCollab, click NuPoint Web Console

   2.Under FPSA Management, click Administrators

   3.Click Add

   4.Enter a User ID, First Name, and Last Name

   5.Under Type, select User Specific

   6.Enter and confirm the Password

   7.Under Permissions, select (2) NuPoint Voice Superuser

   8.Click Add

   

• .Net Framework 4.5 or higher — Install Links
• Microsoft SQL Server Local DB 2016 or newer
  • For 2017, make sure this KB is installed to fix invalid path issues for DB creation: KB4101464 Cumulative Update 6 for SQL Server 2017
• Network access to MiVB servers, including the following TCP ports:
  • SMDR Events: 1752
  • ACD Events: 15373
• Same timezone as the MiVB servers

As a new Brightmetrics customer, you'll first need to set up your account with us. Go to www.brightmetrics.com and click on the orange Start My Free Trial button to access the registration page. Please disable any pop-up blockers to allow the pop-up for installation to appear.

1. 1

   Fill out all fields in the top portion of the form, shown as highlighted in yellow in the screenshot below.

2. 2

   Select Mitel MiVoice Business.

3. 3

   Check the box to accept our Terms and Conditions.

4. 4

   Click Register.

   

5. 5

   You'll see a pop-up showing your account creation was successful. Click Done to be routed to your Brightmetrics Data Source Configuration page.

   

6. 6

   Click on the blue Add Data Source.

   

7. 7

   In the pop-up, click on Install Brightmetrics.

   

8. 8

   Click the blue Brightmetrics Mitel Setup Assistant link to download the executable to the server you'll be installing the agent on, and run the installer.

   Important

   Screenshot or write down the Agent Username and Agent Password shown in the screen below — you'll need those during the installation process.

   

9. 9

   In the pop-up, select Mitel MiVoice Business.

10. 10

    Click Start.

    

11. 11

    As the installation begins, click Next to have Local DB 2017 installed.

    

12. 12

    In the pop-up for Microsoft SQL Server 2017 LocalDB: click Next (1), then accept the terms (2), then Next (3) again, then Install (4), then Finish (5) to complete.

    

13. 13

    Click Next to set the MiVB Credential Information.

    

14. 14

    Enter your Server Address, Username, and Password. This username and password are for the user authorization profile you created in step 1 under Preliminary Requirements above.

15. 15

    Click Validate.

16. 16

    Click Next.

    

17. 17

    Click Next to set the MiCollab Credential Information.

    

18. 18

    Enter the Username and Password for the NuPoint Administrator User created in step 5 under Preliminary Requirements above.

19. 19

    Click Validate.

20. 20

    Click Next.

    

21. 21

    Once all of the installation steps are complete, click Next to finish the installation.

    

22. 22

    Make sure the checkbox next to Install Brightmetrics agent service is checked and click Next.

    

23. 23

    On the Brightmetrics Agent Service Setup Wizard, click Next.

    

24. 24

    Enter the Brightmetrics agent credentials you saved from step 8 above.

25. 25

    Click Next.

    

26. 26

    Click Next again, and then Install.

    

27. 27

    Check Run Diagnostics.

28. 28

    Click Next.

    

29. 29

    Click Run Diagnostics.

    

30. 30

    Pending there are no errors, you'll see "All diagnostics passed" and you can click Exit. If diagnostics did not pass, click Send Agent Logs and reach out to support@brightmetrics.com for assistance.

    

31. 31

    Go back into Brightmetrics, open the Data Source Configuration page, and click Next on the MiVB Installation pop-up. This will run diagnostics for MiVB.

    

32. 32

    Click Done in the pop-up. Now that the installation is complete, the agent will begin contacting the server. To check in on the status, on the Data Sources Configuration page in Brightmetrics, your Configured Data Sources will begin turning green. Depending on the size of your organization and your Data Retention period, this may take between 10 minutes and several hours.