Required Subscription: Mitel MiVC
Required Permission Level: Administrator
If you are using Brightmetrics reporting for your Mitel phone system, you may need to reinstall your Brightmetrics Agent. Common reasons include:
- Needing to move it to a different server.
- Having migrated to a new Mitel server where the agent was on the old one.
- The Brightmetrics Agent was inadvertently deleted.
Whatever the reason, reinstalling the agent is a simple process.
Due to standard security restrictions applied to Internet Explorer on servers, we recommend performing the following steps from your own desktop computer rather than from the server itself.
-
1
Log into Brightmetrics with an Admin account and navigate to Data Sources from the Sidebar Menu. -
2
Click the Agents tab at the top, then click the 3 dots button to the right of the agent you want to reinstall. -
3
Select Reset Password / Reinstall from the dialog.
You will then be presented with a page that includes the download link for the agent and your new agent credentials. Follow the instructions there and the agent will automatically pick up where the previous one left off. If the steps above were performed from a different computer than where the agent will be installed, you can either copy the link to the installation instructions page to a session on the server, or copy the installer itself to the server and run it from there.
Questions or feedback? Please email us at support@brightmetrics.com.