Required Subscription: Mitel MiVC, MiCC, MiVB
Required Permission Level: Administrator
How far back into your historical data can Brightmetrics go? The answer depends on your platform.
MiVC
Historical data availability is determined by the retention period configured in your Mitel (ShoreTel) system. Mitel's default retention period is only 36 days. Most Mitel partners and installation professionals will change this to a longer period based on available storage, but some customers' systems are left at the default.
Brightmetrics processes and aggregates your available detail data from your Mitel system to allow quick delivery of summary reporting. Our cloud services retain up to 3 years of summarized/aggregated data, starting from the time of your first data load through Brightmetrics. That data goes back as far as your Mitel's configured retention period allows.
For detail data — what you see when you drill into a summary report or run a detail report — the Brightmetrics agent draws directly from your Mitel system's detail data records. This means the retention period configured in your Mitel system determines the availability of detail data.
Brightmetrics can view the current retention settings on your system but cannot make adjustments to these configurations since the Mitel database lives in your network environment. Before changing retention period configurations, consult with the system administrator responsible for the Mitel server to ensure there is sufficient storage capacity for the desired amount of CDR data.
Adjusting your Data Retention Period in ShoreWare Director
Example: ShoreWare Director > Reporting > Options
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Navigate to your organization's Mitel MiVoice Connect Director (ShoreTel Director) web app. -
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Navigate to Reporting > Options. -
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Set the Retention Period for CDR Data between 1 and 2000 days.
Extending your data retention period does not have retroactive effects. It will only begin retaining data for the new rolling period going forward, including the presently existing data.
MiVB & MiCC
MiVB: Retention is whatever the databases used by the MiVB processors can hold. For a Local DB install, that is 10 GB for SMDR/ACD and 10 GB for MiTai. What that translates to in terms of time and calls depends on the call activity for each individual customer. If you are hosting your own Full SQL instance that Brightmetrics connects to, retention is only limited by the space allocated to those databases.
MiCC: Retention is based on what you have configured in MiCC (YSE) for detailed data under Purge CDR Reports and Purge Reports Older Than in the Maintenance section.
The above for MiVB and MiCC is specific to detail data. Brightmetrics will retain up to 3 years of summary data for MiCC/MiVB — there is nothing to configure on the Brightmetrics side for that.
Questions or feedback? Please email us at support@brightmetrics.com.