Required Subscription: Mitel MiVC
Required Permission Level: Reports and Dashboard Creator
The "Dialed Number" that ShoreTel logs is not necessarily the number the caller dialed, but rather whatever you have defined as the "Dialed Number" in your DNIS mapping from digits the ShoreTel system receives from the CO to Dialed Number. When searching for a number in the “Search by Dialed Number” Report you may experience issues finding that number in your reports if this has been used.
The DID/DNIS Allocation report can be found under the standard reports on every Brightmetrics system.