Search by Dialed Number

The "Dialed Number" that ShoreTel logs is not necessarily the number the caller dialed, but rather whatever you have defined as the Dialed Number in your DNIS mapping — the digits the ShoreTel system receives from the CO mapped to a Dialed Number. When searching in the Search by Dialed Number report, you may have trouble finding a number if DNIS mapping is in place.

Use the steps below to first identify the mapped number using the DID/DNIS Allocation report (available under Standard Reports on every Brightmetrics system), then search for it correctly.

1. 1

   Open the DID/DNIS Allocation report to find any DNIS mapping in place and identify the number you are looking for.

   

2. 2

   Once you have identified the mapping, note the name or number that has been mapped to your DID. This is what will appear in reporting.

   

3. 3

   Navigate to Reports in the Sidebar Menu.

4. 4

   Select the Search by Dialed Number report.

   

5. 5

   Click Click to select values and enter the mapped number you identified in step 2.

   

Questions or feedback? Please email us at support@brightmetrics.com.