Required Subscription: Mitel MiVC, MiCC, MiVB
Required Permission Level: Reports and Dashboard Creator
When running reports you may want to see the Caller ID Name displayed. Using the steps below, you can add this dimension to a handful of Brightmetrics reports. The Caller ID Name field is only available at the detail level — you will need to generate a detail report to see the data, and won't find this field on a summary report.
Before Caller ID Name will appear in your detail reports, you need to ensure that calls coming in on the trunk are actually passing through the Caller ID Name. If your system is not already configured this way, reach out to ShoreTel/Mitel TAC — typically through your reseller — for assistance.
Proper setup does not mean that Caller ID Name will be available on all calls. You will be able to see it when it is available to report on.
With proper configuration, select one of the report types that contain the Caller ID Name field, open your Fields and Layouts, and drag the Caller ID Name dimension from the Available Dimensions box into your Rows or Columns.
If your Reports page layout is set to grid instead of list, you can switch it by clicking the layout toggle to the right of the Layout label:
Once you select your report template, expand the Fields panel and click and drag the Caller ID Name field from the Available Dimensions list into the Rows or Columns options:
Questions or feedback? Please email us at support@brightmetrics.com.