Adding Call Recorder Integration using Mitel Interaction Recording (powered by ASC)

To integrate Brightmetrics with Mitel Interaction Recording (MIR/ASC) and access call recordings, the MIR environment must include Search & Replay API licensing.

Mitel offers this API access in two licensing models. Customers may use either license type based on how they prefer to manage access and licensing within their MIR deployment. Before proceeding, confirm that at least one of these licenses is active in your Mitel environment.

Both licensing models support the Search & Replay API functionality required for Brightmetrics. The primary difference is how access is scoped (per user vs. per system), not the API capability itself.

1. 1

   Once logged into Brightmetrics, click on Data Source Configuration in the left sidebar menu.

2. 2

   Click the wheel icon on the Mitel data source. This may also be labelled Mitel MiVB or MiCC.

   

3. 3

   In the Edit Data Connection Instance popup, select the Call Recording System dropdown and choose Mitel Interaction Recording (MIR/ASC) - On Premise.

   

4. 4

   In the Recording Server Address(es) box, enter the server address of the MIR/ASC server. This should be the network address of the MIR/ASC server running the ASC Neo REST API. Include https:// if your server supports HTTPS, otherwise http://.

   Important

   If your server does not support HTTPS, you will not be able to play back recordings in your browser without disabling insecure content blocking. The recording servers must also be reachable over the network from both the system running the Brightmetrics agent and the user's browser.

   

5. 5

   For Call Recording Credentials, choose one of the following options:

   System-wide	Everyone who uses Brightmetrics accesses recordings using the same credentials — all users will see the same recordings.
   Per-user	Each user enters their own MIR/ASC credentials the first time they access a Cradle-to-Grave report. Recording permissions follow that user's individual permissions.

   

6. 6

   Click Save.

Now that the call recording integration is set up, you can drill down to a Cradle-to-Grave report on any call that has a recording. You will see a media player at the bottom of the dialog box where you can play the recording or download it by clicking the download icon. If set to per-user credentials, recording visibility follows each user's permissions.

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