We're excited you're activating Brightmetrics reporting for your Genesys Cloud account!
This article is for activating a subscription you've already purchased. If you're looking to start a new trial, follow our article for Installing Brightmetrics for Genesys Cloud.
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Log in to PureCloud at https://apps.mypurecloud.com. -
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Once logged in, choose Admin at the top, then choose Integrations.
Once you select Integrations you'll see your current integrations in the apps library. You'll need to add the Brightmetrics integration.
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Click the plus button in the top right-hand corner next to Integrations.
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On the next page, locate the Brightmetrics integration.
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Click the Install option, then agree to the Terms of Service and choose Yes.
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Once you choose Yes, you'll proceed to create a new Role. Choose Add Role. -
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Choose Create a New Role. Give the role a name and description, then choose Save.
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Toggle the role to Active and choose Yes to confirm the status change.
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Once the role is created and saved, assign people to it. Click the Add People icon.
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Type names in the search box to add each person who should have access to Brightmetrics reporting — make sure to add yourself. Once everyone is added, click Save.
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Refresh your browser, then click Apps and then Brightmetrics. Brightmetrics will now be configured for your organization.
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Choose Open Brightmetrics to enter Brightmetrics reporting and dashboards.
Once setup is complete, the account is provisioned and anyone with the role that has been added will be able to access Brightmetrics from the sidebar menu in Genesys.
Questions or concerns? Reach out to support@brightmetrics.com.