Brightmetrics is now leveraging the Mitel MiTAI data stream for more accurate analytics. Migrating to our latest version with MiTAI data is simple and will only take 10 minutes or less.
Part 1: Confirm the Application permission in MiVB
Confirm that the Brightmetrics MiVB User Authorization Profile has the Application permission enabled. This can be accomplished within the MiVB Portal System Administration tool:
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Click System Properties. -
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Click System Administration. -
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Click User Authorization Profiles. -
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Open the Authorization Profile for Brightmetrics. -
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Click Change.
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Confirm the Application permission is checked. If it is not, check the box and click Save.
Part 2: Run the Setup Utility
Log on to the server where the Brightmetrics agent is currently installed and run the newest version of our Setup Utility.
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Log into the server. -
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Download and run our setup utility:
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In the pop-up, select Mitel MiVoice Business. -
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Click Start.
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The setup assistant will identify that the MiTAI Processor is not installed. Click Next to proceed.
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A screen will appear to select your database connection. If you are already using Local DB for Brightmetrics, select that. Otherwise, enter the Server address of the SQL Server you are using and click Validate. -
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Click Next.
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Once the installation has completed, you'll see a confirmation screen. Click Next to finalize the installation.
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The confirmation screen will appear. Click Finish to exit the setup assistant.
Once completed, reach out to Brightmetrics support at support@brightmetrics.com so we can complete the final step on our end. Brightmetrics will then begin importing and leveraging MiTAI data. Your existing dashboards and reports will continue to work — just leveraging better data on the back end. You'll also still be able to access historical SMDR data from prior to this change. Brightmetrics seamlessly switches between SMDR and MiTAI when you're doing analysis for longer time intervals.
If you have any questions or issues, email support@brightmetrics.com and we'll jump in to help.