EU Brightmetrics Install Guide for Genesys Cloud

Thank you for your interest in Brightmetrics Reporting and Analytics for the Genesys Cloud system.

Brightmetrics makes it easy to get information to the people who need it in the format that makes the most sense for them. Brightmetrics is a secure, web-based service — all that is needed is a web browser, a username, and a password. As a Genesys Technology and AppFoundry Partner, Brightmetrics also offers the most powerful report-scheduling capabilities for the Genesys Cloud system.

To get started, click here to open the EU Registration Page in a new browser tab, then follow the steps below.

1. 1

   Fill in the Required Registration Information.

2. 2

   Under Phone System Information, check the box beside Genesys Cloud.

   

   Note

   Upon submission of the required information, you will be redirected to the Data Source page within Brightmetrics, where you will configure the Genesys Cloud data source.

3. 3

   Verify that the connection name and region are as desired, then choose Next.

   

   Note

   We recommend leaving Setup as Automatic. If you need to use the manual setup, see our Manual Setup Guide.

   Clicking Next will establish the data connection and auto-populate all remaining required fields.

4. 4

   Authentication to PureCloud is required to run diagnostics. Authenticate using your PureCloud credentials.

   

5. 5

   Running diagnostics initiates a series of systematic evaluations of your PureCloud configuration, allowing you to apply fixes for each item that needs addressing before the data source can function properly.

   • Ensure the Fix it for me box is checked and click Run Again.
   • Repeat until all checks pass, or until a problem is reported that cannot be fixed by the diagnostic tool.
   • Once all checks have passed, click Done.

   

Questions or feedback? Email us at support@brightmetrics.com.