Mitel MiVC/UC
Company Administrator
Complete these steps after your Brightmetrics account is already set up. If you do not have an active subscription, contact your partner/reseller, or if you are a direct customer email support@brightmetrics.com for info on moving your account back to active status.
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1
Once logged into Brightmetrics, click on Data Source Configuration in the left sidebar menu. -
2
Click the wheel icon on the ShoreTel data source. This may also be labelled Mitel MiVC or UC.
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3
In the Edit Data Connection Instance popup, select the Call Recording System dropdown and choose ShoreTel Call Recorder.
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4
In the Recording Server Address(es) box, enter the IP address or name of the ShoreTel Recording Server.
ImportantIf you have more than one recording server, enter the addresses separated by spaces. The recording servers must be reachable over the network from both the system running the Brightmetrics agent and the user's browser. If your recording servers have names accessible outside the network, recordings will be available outside the network. If you use internal IP addresses, recordings will only be available while the user is on your internal network.
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5
For Call Recording Credentials, choose one of the following options:
System-wide Everyone who uses Brightmetrics accesses recordings using the same credentials — all users will see the same recordings. Per-user Each user enters their own ShoreTel GUI credentials the first time they access a Cradle-to-Grave report. Recording permissions follow that user's ShoreTel permissions. -
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Click Download the Recording Integration Service. Once downloaded, run the MSI file on each recording server.
Only recording profiles that include GUID in the File Template can be indexed for retrieval through Brightmetrics. The File Template can include other fields as well, but one of the fields must be GUID. This is the default configuration for the ShoreTel Call Recorder — ensure that it has not been removed.
Now that call recording integration is set up, you can drill down to a Cradle-to-Grave report on any call that has a recording. You will see a media player at the bottom of the dialog box where you can play the recording or download it by clicking the download icon. If set to per-user credentials, recording visibility follows each user's ShoreTel permissions.
Didn't find what you're looking for, or have questions about what you read? Email us at support@brightmetrics.com.