Changing/Migrating Servers and Moving the ECCC2G.dat file

This article walks you through migrating your current CCIR installation to a new server. Here is a quick breakdown of what the migration involves:

• Uninstalling the agent running on the current server (this will temporarily stop Brightmetrics services but will not affect system records)
• Copying the ECCC2G.dat file to the new server with properly configured permissions
• Reconfiguring the data source in Brightmetrics
• Reinstalling the agent on the new server

1. 1

   Uninstall the agent running on the current server:

   • Navigate to Add/Remove Programs and select BrightmetricsAgent.
   • Click Remove/Uninstall.

2. 2

   Copy the ECCC2G.dat file from the old server to the new server. This file contains processed data established at the time of the original installation and must be moved so the new system can access historical data. The file's location is shown on the Brightmetrics Data Sources page; the default location is C:\BrightmetricsData\ECCC2G.dat.

   If you are moving the file to a different drive letter or path, you will need to update the path in Data Sources configuration in step 5.

   Important

   The LocalService account must have full control of the folder where the file is placed on the new server. Permissions typically carry over during a move, but verify that they have.

   

3. 3

   Log into Brightmetrics with an Admin account and navigate to Data Sources from the Sidebar Menu.

4. 4

   Click the gear icon for the ECC data source.

5. 5

   Update the information for the new server location and any change to the ECCC2G.dat file path.

   Important

   Do not change the agent in this settings dialog.

   

6. 6

   On the Data Sources page, click the Agents tab.

7. 7

   Select the 3 dots menu next to the agent you want to reinstall.

8. 8

   Choose Reset Password/Reinstall.

   

You will be presented with a page that includes the download link for the agent and your new agent credentials. Follow the instructions there and the agent will automatically pick up where the previous one left off. If the above steps were performed from a different computer than where the agent will be installed, you can copy the link to the installation instructions page or copy the installer itself to the server and run it from there.

Questions or feedback? Please email us at support@brightmetrics.com.

Related Articles:

• Mitel MIVOICE Connect Contact Center (MVCCC)(ShoreTel ECC) Datasource Not Updating — CCIR No Records
• CCIR Setup Guide
• Reinstalling the Brightmetrics Agent