See Insights on Reports and Dashboards by Time Intervals

Andrea Wagner

Updated March 27, 2026 15:20

Required Permission Level: Reports & Dashboards Creator

Brightmetrics makes it simple to see your interaction data in a way that makes the most sense for you while also providing a variety of unique perspectives. Whether you're viewing data in a Summary Report or in dashboard charts, a quick way to surface insights is by aggregating data into summaries based on various time intervals or filtering by various Call Date_Grp dimensions.

Whether you're looking at data from your groups, agents/parties, or other sources, you can apply the following time intervals to your filters or group the data accordingly.

Example: Say you want to limit your report to standard business hours — 8 AM to 5 PM. You can do this by filtering on the "Call Date_Grp - Hour" dimension field. You could also add that same field to your report to show interactions grouped by hour of the day.

Brightmetrics provides the following time interval dimension fields for summarizing data sets:

Intra-daily	15 Minute Interval — `Date_Grp - Interval` Half Hour — `Date_Grp - Half Hour` Hourly — `Call Date_Grp - Hour`
Daily / Specific Days	By Actual Date (yyyy-mm-dd weekday) — `Call Date_Grp - Full Date` By Day of Week (e.g. all Mondays in a date range) — `Call Date_Grp - Weekday` By Day of Month (e.g. every 1st of the month) — `Call Date_Grp - Day of Month`
Weekly	By Week (Sun–Sat, e.g. 2017.12.31 - 2018.01.06) — `Call Date_Grp - Week`
Monthly	By Month (calendar month) — `Call Date_Grp - Month`

Using Call Date_Grp dimensions on reports

1

Navigate to Reports, choose any report template, select Edit, and open the Fields and Layouts section to reveal all available Dimensions, Values, Columns, and Rows.
2

Click the down arrow to the left of Date Group to expand the enclosed options.
3

Add dimensions to your filters as desired by clicking the 3 dots menu to the right of the dimension and choosing Add Filter.
4

(And/Or) Add dimensions to your Rows/Columns as desired by dragging them into the Rows/Columns box.

You can also configure the dimension to change how you visualize data on your dashboard charts. The example below shows the Call Date_Grp dimension used as a Category to surface Interactions Offered over the last 30 days, broken out by day of the week:

Looking at a Busy Hour or Busy Weekday over a period of time can easily be done by bringing Call Date_Grp - Hour to your Rows, Columns, or Categories and extending the date range as desired — this breaks the data out into the chosen category.

We hope this helps save time and surface critical insights from your reports and dashboard charts more quickly.

Questions or feedback? Please email us at support@brightmetrics.com.