Required Subscription: Core Subscription
Required Permission Level: Restricted User
- Showing the agent's activity while the interactions were living in that queue
- Color coding the bars that depict the duration of each agent's status based on the activity type that they had while the call was queued.
How to access the Team Activity View:
- Dashboard > Drill through details > Cradle to Grave (C2G)
- Real Time Dashboard > Real Time Agent Status Timeline > Cradle to Grave (C2G)
- Reports > Summary Report > Details > Cradle to Grave (C2G)
- Reports > Detail Report > Cradle to Grave (C2G)
To access via a detail report:
1. Click on the record you want to see the Cradle to Grave view for
2. Click on the group or queue leg of the call. This will be the leg with the gold cap in the upper right.
3. Click the Team Activity option.