Required Permission Level: Report & Dashboard Creator
Looking for users who've been inactive for a period of time, or want to check whether it's safe to reuse an extension? While Brightmetrics can't generate a report showing zero call activity, you can generate a report showing those who have used their phone and the last time it was used.
It does require manual review — you can look across each line to see people who stopped using their phones within a given time range. Keep in mind that the user must have made or received at least one call during the report's time period to appear.
Use the User Activity Summary report template and set it up as follows:
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1
Include Party Name in Rows. -
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Include Call Date_Grp - Month in Columns. Use Full Date instead if you want to see exactly when they stopped taking calls. -
3
Include Count - All Calls in Values.
Pull the report for a longer time span than the inactivity window you're looking for to capture activity before it stops. In the example above, Adora stopped using her phone in May and hasn't made an outbound or received an inbound call since.
You can also run this report by Extension instead of Party Name if desired.
Questions or feedback? Please email us at support@brightmetrics.com.