Required Subscription: Mitel MiVC
Required Permission Level: Administrator
Brightmetrics does not have any inherent support for Mitel (formerly ShoreTel) archive databases. We do have some customers connecting to the archive database by essentially setting it up as an additional Mitel data source instance as if it were a second Mitel system entirely. In this case, there is always some manual work on our side to point the Brightmetrics agent to a non-standard MySQL connection (regardless of which server it is on).
Since Brightmetrics processes the CDR data to produce a summarized aggregate data set that gets uploaded to our hosted system, we retain that summary data going back up to three years, and there is no dependence on the original data being available on your Mitel database. The CDR data continuing to be available only matters if you need to drill down into individual call records since we don't store those.
If you would like to add Brightmetrics reporting for your archive database it will create an additional data source that you will be billed for but we can use the same agent that is already set up as long as it has access to the archive server. If you would like to set this up, please follow the steps outlined in our article for Adding Additional Data Sources.
Questions or feedback? Please email us at email@example.com.
Mitel's latest MiVoice Connect build R19.2-SP1 comes with new best practices in that the CDR database should not exceed 4GB (in a nutshell). Customers that exceed that limit should start archiving CDR data. Are there plans to update the information on how Brightmetrics currently handles archive databases? Hopefully a way can become available for customers to add a CDR archive as an additional data source at no cost to comply with these new Mitel best practices, and hopefully the reports will be able to span the time frames from the production CDR database to the archive database in a seamless cradle-to-grave view without requiring customers to run separate reports on both data sources.
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