So you've decided to upgrade from Mitel's ECC over to MiCCB (MiCC Business)? Here are the most common questions that come up in regards to that move.
Is it the same web interface at https://webapp.brightmetrics.com/ — look and feel, functionalities, etc.?
Yes, our MiCC offering is built on the same interface and will be accessible through your existing Brightmetrics credentials.
Do we need new agent(s) installed on the MiCCB servers? Is this an additional module?
Yes, you'll need to install a new Brightmetrics module and agent on your MiCC server. Whenever you're ready, reach out to our support team at support@brightmetrics.com and they will add the new billing record and walk you through the process.
Note that while you do need a new agent on the MiCCB server, you do not need CCIR for MiCC reporting the way you did for Brightmetrics ECC reporting.
Is it an additional cost?
We've changed our pricing model for MiCCB to a per-agent model, which you can find on our pricing page.
If I have both ECC and MiCCB connected and using Brightmetrics, can I combine the reporting?
ECC data cannot be migrated to MiCC. However, you can keep reporting on ECC in Brightmetrics — you'll need to subscribe to both our ECC module and our MiCC module if you want to report on both systems at the same time.
The important consideration is what level of data you want available to report on — summary, detail, or both:
- ECC Summary data is housed on Brightmetrics servers, so you can continue reporting on that for as long as you have a subscription to our ECC module.
- ECC Detail data lives on your ECC CCIR server. To provide detailed and Cradle-to-Grave reporting, we'll need to maintain a connection to that server. This can be done by leaving your ECC and CCIR servers running, or by migrating the CCIR transform database to another server and installing an agent there. If you'd like to go this route, contact us and we can help you with the steps.
Additional questions or feedback? Email us at support@brightmetrics.com.